Call Handling

Office Genie

If your business relies on answerphone you are losing sales

70% of people who reach an answerphone hang up without leaving a message. That includes customers ringing to place an order. We know how important it is to use a reliable service so for our call handling we’ve partnered with The Office Genie.

The Office Genie makes sure there is always someone to answer your phone, no matter what you are doing i.e. in a meeting, with a client, out on site or working on a project and need to remain focussed.

What is your average order value? The Office Genie’s services start at £25 + VAT a month. It’s a small investment to ensure total peace of mind:

  • Call handling pays for itself because you never miss an order or a complaint
  • A full-time receptionist from as little as £1 a day
  • Your phone is answered in your company name by professional call handlers
  • Messages can be sent by text or email to you
  • Divert calls any time you need to with no hassle or fuss
  • Keep your existing business numbers

The Office Genie is run by a team of ten Genies in Northampton, using the latest call handling technology. But more importantly we don’t sound like a call centre. As a small team who have taken the time to get to know you and your business we aim to sound like an extension of our team.

The Genies can:

  • explain you are unavailable and take a brief message
  • answer your FAQ’s
  • transfer your VIP callers through to your mobile (so long as they know who you want to speak to and when you’re free!)
  • book appointments, saving you time as it can take you 3 attempts before you can return the call and book it yourself
  • direct callers to your office or most common meeting place – for some of their longstanding clients, they know the directions almost by heart from four different directions, without ever seeing the building and without knowing the geographic area.

To find out more call 01604 707184 and ask for Genie Jacqui